Frequently Asked Questions

What is inside Sundae's Box?

Sundae travels every month and takes his favorite toys. Sundae sends you toys he thinks would keep you busy when you travel. Your box will include toys like surprise eggs, mystery boxes and blind bags. Sundae wants each month to be a unique experience getting different surprises. He also sends a postcard with a fun fact from the place he traveled to. Sundae wants to inspire all kids to learn, travel and explore!

When will my box arrive?

In order to make sure you will get our next months box, you will need to sign up 20 days prior the 10th of the following month by 23:59 UTC ( Universal Time). For example, when you sign up May 15th you will get your box for June. However, if you sign up on May 29th, you will not get your box until July. Boxes will be shipped out the first week of each month.

What if I want to change my favorite color?

The color your choose when you initially order your subscription will determine the color of grass in your boxes.  If your
favorite color changes during your subscription term then email us at and we will see what we can do!

When will my subscription be billed/re-billed?

You will be billed on the date you place your initial order for all subscriptions and gift purchases.  You will be re-billed on the 10th of the month after your initial subscription or gift purchase.  Our cut off window to receive the next months box is 20 days prior the the re-bill date ( 10th of every month). For example if you make your purchase on the 11th of the month you will be billed on the 11th and not re-billed untill the 10th of the following month (keep in mind you will not get your box until the following month).

Do you ship outside of the United States?

We encourage everyone to browse our website, however at this time we only ship to Canada and the United States.

Cancellation and Return Policy?

You can cancel your subscription at any time, however no refunds will be issued for pre-paid subscriptions or gift purchases. You must cancel your current subscription or gift purchase by 23:59 UTC ( Universal Time ) on the 9th of the month or your subscription will automatically renew. At this time we do not accept returns. If you have any concerns, email us at and we will see what we can do!

What if I don't want my gift purchase to automatically renew?

At this time we do not have the option for a one time gift purchase due to our web hosting limitations .  After you sign up for your gift purchase and you do not want to be re-billed, you can cancel at any time by the 9th of the following month to guarantee you will only be billed once. The recipient will still receive the box you have paid for but you will not be re-billed. For example, if you order your box on July 15th for August's box, you have until August 9th to cancel to not receive additional boxes or additional charges.

Sundae loves mail! Color a picture of Sundae and mail it in! Download a picture of Sundae to color below!